InetWebHost reserve the right to refund a prorated amount or no refund at all. If you are not completely satisfied with our services within the first 10 days of your service, you will be given a full refund of the contract amount. Remember, this is only for monthly VPS and does not apply to Management Services, License purchased, Administrative fees, setup fees for any addons or domain name purchases. Opening of dispute in paypal, alertpay, moneybookers or charging back through credit card will be not be considered for the 10 day money-back refund policy.
One needs to follow the cancellation procedure through client area and request for the refund through opening sales support ticket mentioning the reason for cancellation. Billing Department will investigate the request, If found suitable one as per the 10day moneyback guarantee and Terms of Service. Immediate Refund Will be provided within 24hours of the working hours. InetWebHost will not activate new orders or activate new packages for customers who have an outstanding balance with InetWebHost. For a new order to be setup or a new package to be activated, you need to get registered.
If your Unmanaged VPS Services has a physical downtime that is not within the 99.9% uptime you may receive one month of credit on your account. Approval of the credit is at the discretion of InetWebHost dependent upon justification provided. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor's network capacity/transit availability.
The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services. To request a credit, please contact sales[@]inetwebhost.net with justification. All requests must be made in writing via email or through support ticket. Uptime guarantee only apply to Unmanaged VPS Services Dedicated servers are covered by a network guarantee in which the credit is prorated for the amount of time the server is down which is not related to our uptime guarantee.