i. Full Refund (Within First 3 days of service):
All the VPS Services, Shared, Reseller Hosting Services will be granted unconditional full refund on the cancellation requests made within first 3days of the service.
ii. Partial Refund (Within 3-15days of service):
Partial Refund will be initialized on all the VPS Services, Shared And Reseller Hosting Services will be granted within 3-15days of service usage. Partial refund is calculated upon the resource used within the specified active service time period. All the addons and plugins ordered along with hosting packages will be non-refundable.
Opening of dispute in Paypal, Payza (Alertpay), or charging back through credit card will be not be considered for the 15day moneyback refund policy. One needs to follow the cancellation procedure through client area and request for the refund through opening sales support ticket mentioning the reason for cancellation. Billing Department will investigate the request , If found suitable one as per the 15day moneyback guarantee and Terms of Service. Immediate refund will be provided within 24 - 48hours of the working hours.
inetwebhost will not activate new orders or activate new packages for customers who have an outstanding balance with inetwebhost.
If your Shared / Reseller Hosting has a physical downtime that is not within the 99.9% uptime you may receive one month of credit on your account. Approval of the credit is at the discretion of inetwebhostdependent upon justification provided. Third party monitoring service reports may not be used fors justification due to a variety of factors including the monitor's network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services. To request a credit, please contact [email protected] with justification. All requests must be made in writing via email. Uptime guarantees only apply to Shared / Reseller solutions. Dedicated Servers are covered by a network guarantee in which the credit is prorated for the amount of time the server is down which is not related to our uptime guarantee.